Privacy Policy

Entity: Nexa Core Services Inc.

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This Privacy Policy describes how Nexa Core Services Inc. (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, engage our BPO and Virtual Assistant services, or otherwise interact with us.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and business address.
• Service-Related Data: Information provided during consultations, project onboarding, or as part of the Business Process Outsourcing (BPO) lifecycle.
• Technical & Usage Data: IP address, browser type, and interaction data collected via cookies and similar tracking technologies when you use our website.

2. How We Use Your Information

We utilize your data to provide premium service delivery and maintain business operations:

• To provide, maintain, and improve our Virtual Assistant and BPO services.
• To process transactions, manage billing, and send related administrative information.
• To communicate with you about service updates, security alerts, and promotional offers (where permitted).
• To comply with legal obligations and protect our legal rights.

3. Data Sharing and Disclosure

Nexa Core Services Inc. does not sell your personal data. We share information only under the following circumstances:

• Service Providers: With trusted vendors and consultants who require access to data to perform tasks on our behalf (e.g., cloud hosting or CRM providers).
• Legal Compliance: When required by law, regulation, or legal process in the Philippines or the client’s jurisdiction.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.

4. International Data Transfers

As a Philippines-based entity serving clients in the USA, UK, Canada, Australia, and Europe, we implement Standard Contractual Clauses (SCCs) and adhere to the Data Privacy Act of 2012 (RA 10173) to ensure your data receives a level of protection equivalent to GDPR standards.

5. Data Security

We implement robust Technical and Organizational Measures (TOMs), including AES-256 encryption, secure VPNs, and multi-factor authentication, to protect your information against unauthorized access, loss, or destruction.

6. Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact our compliance team using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact: Nexa Core Services Inc. Compliance Office Email: legal@nexacoreservices.com Address: Metro Manila, Philippines